Blog post
How to Choose the Right Restoration Company
A reliable, hard-working restoration company can make all the difference after your home has sustained damage from flooding, fire, mold growth, and more. But choosing the right team can feel like one more thing on your list when you’re already overwhelmed.
In this article, we’ll make the process easier by explaining the green flags to look for when choosing a restoration company. If a certain business ticks off the boxes on this list, you can feel confident that they’ll take the stress out of the restoration process.
They have good reviews
Most of us head straight to Google to find local companies. And this can be a good starting point when choosing the right restoration professionals.
The reviews, specifically, can tell you a lot about what your experience may be like with this company. A dependable business that has been around for a while will have at least 50 mostly positive reviews. It’s even better if the company takes the time to thank past clients for their reviews, as that shows their dedication to building long-lasting relationships.
Now, let’s say that a company has a few bad reviews. Does that mean that you should write them off immediately? Not necessarily. In customer service, it’s always possible that someone will be unhappy. What’s more important is how a company deals with negative comments. If they don’t respond at all or they respond by blaming the customer and refusing to take responsibility, it’s best to take them off of your list of options.
The offer a free quote
Hiring a restoration team can be a big financial investment, so you want to know what you’re getting into before you choose a company. A trustworthy business will be comfortable giving you a detailed, honest estimate so that you don’t feel off-guard or duped when you receive the final bill.
During this initial consultation, you’ll also get a good feel for how a certain company operates. The conversation shouldn’t feel rushed or vague. Instead, you should get the sense that the restoration company is really trying to get an understanding of your needs.
Hiring a restoration team can be a big financial investment, so you want to know what you’re getting into before you choose a company. A trustworthy business will be comfortable giving you a detailed, honest estimate so that you don’t feel off-guard or duped when you receive the final bill.
During this initial consultation, you’ll also get a good feel for how a certain company operates. The conversation shouldn’t feel rushed or vague. Instead, you should get the sense that the restoration company is really trying to get an understanding of your needs.
They’re insured and certified
Unfortunately, there are “companies” out there who try to get away with working without insurance or certifications. They may even charge lower prices as a way to bring in customers who won’t ask too many questions. The risk, of course, is that if things go wrong or they don’t deliver on their promises, it’s the client who will end up with the bill.
A reputable company, on the other hand, will have their credentials big and bold on their website so that there’s no question that they work above board. This will let you know that a company holds itself to a high standard and can be held accountable.
They have a social media presence
At first thought, it may not be important to you that a company has a social media presence. But there are a couple of reasons why we see this as a plus.
On the one hand, being on Facebook, Instagram or even TikTok shows that a company is proud of their work and isn’t afraid to post pictures and videos of past projects.
Additionally, social media posts should give you the chance to verify that they use modern equipment and the proper PPE. This suggests that not only will they do a thorough job, but also that they treat their employees well and take the necessary precautions to prevent accidents.
Finally, having an active social media presence shows that a company is willing to interact with the community. Their responses and engagement with past or potential customers will give you a peace of mind that they take customer service seriously.
They’re available to answer your questions
The time after a disaster is stressful. That’s why you want a team that will be responsive, knowledgeable, and patient as you ask questions about the restoration process. Whether you call or send a message online, you should get a prompt response. After all, damages after a disaster in your home should be dealt with as soon as possible. So, you don’t want to be waiting around for a company to get back to you.
And finally, they give you a sense of ease
You’ll know as you start searching for restoration companies which ones give you a sense of confidence and which ones give you pause. Don’t be afraid to follow your intuition and choose the company that makes you feel taken care of as a customer. If they have good reviews, have shown that they’re a legitimate company, and treat you well, you can move forward knowing you’re in good hands.
Looking for the restoration team that goes above and beyond for clients in Atlanta? One Stop Restoration has everything you’re looking for! Give us a call so we can learn more about your restoration needs.
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