Privacy Policy

Information We Collect

We collect the details you submit and data your browser sends.

When you fill out a contact form, we collect your name. We also collect your phone number, email, and property details. You provide this data to request a fast callback or service estimate.

We also collect anonymous technical data. This includes your IP address, browser type, and general location. This data does not identify who you are. It simply helps us improve our website.

Our company does not collect payment details through this website. No credit card or direct insurance billing data passes through onestop-restoration.com.

How We Use Your Data

Your details are used strictly to respond to your emergency inquiry.

Our dispatch team uses your details to return your call fast. We follow up directly on the exact restoration service you need.

We never sell your personal data. We do not rent it or share it with data brokers. If you submit an emergency form at 2 a.m., our local team receives it. It never goes to a marketing list.

Anonymous technical data is used internally to improve our website. It is never tied back to your real identity.

Cookies and Tracking

This site uses cookies to help the website function securely.

A cookie is a small data file placed on your device. It stores session details and basic user choices. We use cookies mostly through Google Analytics.

You can easily disable cookies through your browser settings. Disabling cookies will not stop you from requesting emergency service, and it will not affect your browsing on our site.

Third-Party Services

Two highly trusted external platforms are active on this site.

Google Analytics collects visitor behavior data. We do not control what Google collects internally. You can review Google's official privacy policy at policies.google.com/privacy.

Google Maps is also embedded directly on this site. It securely displays our physical office location in Norcross, Georgia. No other third-party tracking or ads run here.

Your Rights and Choices

You always have the absolute right to know what data we collect.

You can ask us to correct it or delete it entirely. To exercise these rights, email info@onestop-restoration.com and include your name and your exact request.

Opting out of future messages is also simple. Reply to any email with the word unsubscribe. You can also call our 24/7 dispatch line at 404-777-7077. We will process your request right away.

Data Retention and Children's Privacy

We keep contact submissions only as long as strictly needed.

We retain data to fulfill your specific property damage request. If you want your contact record deleted sooner, email us.

This website is not directed at children under 13. We never knowingly collect personal details from minors. If you believe a child submitted data, we will delete it instantly.

Changes to This Policy

We may update this Privacy Policy to stay current.

Changes take effect when the revised version is posted online. Continued use of the site means you accept these updated terms.

Contact Us About Privacy

The fastest way to reach us about privacy is email.

One Stop Restoration 6699 Peachtree Industrial Blvd, Unit D
Norcross, GA 30092

Email: info@onestop-restoration.com
Phone: 404-777-7077

Our staff responds to privacy inquiries quickly and clearly. If you have an active property emergency, call us directly 24/7.