Home/Sewage backup cleanup
A sewage backup is a severe biological emergency. It requires immediate, professional containment and structural disinfection.
One Stop Restoration brings 15 years of family-owned experience to every disaster. Our IICRC-certified crews dispatch directly from our Norcross headquarters 24/7. Fully loaded trucks are dispatched the moment you call, and our Norcross base keeps most of Inside the Perimeter (ITP) within a short run.
A sewage backup is never a standard water leak.
The IICRC strictly classifies this as Category 3 Black Water. This liquid is grossly contaminated with harmful pathogens, bacteria, and human waste.
You must never clean this with a mop. Category 3 water rapidly soaks into drywall, baseboards, and subfloors. Any porous material touched by sewage becomes an active biohazard.
Handling this waste requires strict OSHA-compliant personal protective equipment (PPE).
Older Atlanta neighborhoods face unique plumbing problems.
Many areas utilize a combined sewer system — a single-pipe underground network carrying both household waste and stormwater runoff.
Heavy Georgia rainstorms overwhelm this aging infrastructure quickly. The system simply runs out of capacity. Excess water violently reverses direction and flows backward into your home, typically erupting through basement floor drains or lower-level toilets.
Our dense red clay soil drains extremely slowly. This keeps underground sewer lines pressurized long after the rain stops, so your home might stay dry during the storm only to flood later.
We follow rigorous IICRC S500 standards for sewage mitigation. We never guess with your family's health and safety.
We document the exact contamination zone before touching anything.
We strictly use heavy-duty, truck-mounted extraction equipment. We never use portable vacuums that recirculate contaminated air back into your home.
Sewage-soaked drywall and carpets cannot be safely saved. We carefully cut out and bag all contaminated porous materials.
Removing drywall in pre-1980 homes triggers Georgia Environmental Protection Division (EPD) regulations. We handle the mandatory GEOS asbestos notifications to ensure legal compliance.
We apply hospital-grade, EPA-registered disinfectants to all remaining hard surfaces. We observe strict chemical contact times to ensure total pathogen destruction.
Finally, we verify post-cleanup air quality before you reoccupy the space.
Homeowners insurance handles sewage backups differently than standard leaks.
You typically need a specific sewer backup endorsement on your policy. We provide complete support and direct insurance billing, and give your adjuster undeniable, itemized Xactimate estimates and moisture logs.
Georgia law actively protects property policyholders. Under O.C.G.A. § 33-4-6, insurance companies face severe penalties for unreasonably delaying valid claims. Our airtight documentation prevents carriers from denying your coverage due to insufficient evidence.
From our Norcross headquarters, we rapidly reach the major surrounding suburbs.
One Stop Restoration proudly serves Fulton, Gwinnett, Cobb, and DeKalb counties.
Keep your family and pets completely out of the area.
Call us 24/7 at 404-777-7077. We are fully insured and ready to secure your property.
For non-emergency questions, email info@onestop-restoration.com.
Norcross base, on the I-285 corridor.
Standard policies usually exclude sewage backups. You typically must add a specific sewer backup endorsement to your policy. We carefully document the exact cause of the backup to support your claim.
No. Sewage is classified as Category 3 Black Water. It contains severe biological hazards and dangerous pathogens. Any porous material, including carpet and carpet padding, must be safely removed and destroyed.
The initial extraction and demolition usually take one day. However, full structural drying and air quality verification take three to five days. We monitor the site daily to ensure total safety before you return.
