Atlanta Water Damage & Restoration FAQ
Filing an insurance claim and tearing open walls is incredibly stressful. You deserve straight, honest answers before making major decisions.
One Stop Restoration brings 15 years of family-owned experience to every disaster. We are a fully verified IICRC-certified firm. Crews are dispatched the moment you call from our Norcross headquarters, and our base keeps most of Inside the Perimeter (ITP) within a short run.
Availability and Metro Atlanta Coverage
We answer the phone and deploy emergency crews every single day of the year.
Are you actually available 24 hours a day, including holidays?
Yes. We operate a true 24/7 emergency response model. We dispatch fully loaded trucks immediately at any hour. This includes Christmas Eve, New Year's Day, and every weekend. You will always speak to a live local dispatcher. We never use an answering service.
What exact areas of Greater Atlanta do you serve?
We dispatch directly from our headquarters in Norcross. We cover Fulton, DeKalb, Gwinnett, Cobb, and Cherokee counties. Our primary service area includes Atlanta, Buckhead, Sandy Springs, Marietta, Alpharetta, Roswell, and Decatur.
Do you handle commercial properties and large facilities?
Yes. We mitigate flooded single-family homes, commercial office buildings, and massive industrial warehouses. Our operations team scales the heavy equipment and crew size to match your specific disaster.
Our Mitigation and Restoration Process
We never guess with your property. We map the moisture before we touch anything.
What happens during the very first hour you arrive?
We map the exact damage before we start demolition. Our technicians use thermal imaging and precise pinless moisture meters. We log the exact water category and map the hidden moisture migration path. Your formal insurance documentation starts in this first hour.
Do I need to hire a separate contractor to rebuild my house?
No. We handle everything from the initial water extraction through the final drywall installation. This includes biohazard demolition, structural drying, and full reconstruction. You work with one single project manager from start to finish.
How do you find water inside walls without cutting them open?
We utilize advanced thermal imaging cameras. These cameras detect precise temperature differences caused by hidden wet materials. This shows us exactly where water traveled behind your drywall. We only cut open the walls that are actually wet.
EPD Demolition Rules and IICRC Standards
We strictly follow state laws and international restoration protocols.
What does IICRC Certification actually mean?
IICRC stands for the Institute of Inspection, Cleaning and Restoration Certification. It is the gold standard for restoration science. As a certified firm, we follow strict, peer-reviewed drying protocols. Insurance adjusters immediately recognize and respect IICRC standards.
Do you test for asbestos before tearing out wet drywall?
Yes. Tearing out drywall in pre-1980 homes triggers strict Georgia Environmental Protection Division regulations. We handle the mandatory GEOS asbestos testing and 10-day EPD notification. We protect our clients from severe health risks and massive municipal fines.
Do you use subcontractors for emergency mitigation?
No. Our emergency mitigation crews are direct employees of One Stop Restoration. We control the training, the equipment, and the operational quality. Direct oversight means the exact person accountable for your home is the one directing the work.
Timelines and Project Scope
We measure structural drying times in days, not hours.
How long does it take to completely dry a flooded house?
Structural drying typically takes three to five days for clean water. We utilize industrial Low Grain Refrigerant dehumidifiers and high-velocity air movers. However, Category 3 sewage backups take significantly longer due to strict biohazard disinfection protocols.
Is my water damage too small to call a professional?
No job is too small when dealing with Atlanta's extreme humidity. A minor sink leak easily becomes a massive toxic mold event within 48 hours. We respond to small wet cabinets with the same urgency as a flooded basement.
Insurance Claims and Direct Billing
We protect you from bad faith insurance carrier tactics.
Will you bill my insurance company directly?
Yes. We take the massive financial stress off your shoulders through direct insurance billing. We submit our daily moisture logs, 3D Matterport scans, and Xactimate line-item estimates directly to your adjuster.
How do you protect me if my insurance carrier denies my claim?
Georgia law actively protects property policyholders. Under O.C.G.A. § 33-4-6, insurance carriers face heavy fines for unreasonably delaying valid claims. Our airtight moisture mapping logs give your adjuster undeniable proof of the damage. We leave them zero room to act in bad faith.
Do you decide what my insurance policy covers?
No. Only your insurance carrier can authorize coverage. However, we ensure the physical evidence is perfectly documented. Adjusters rely on our detailed, IICRC-formatted reports to justify cutting the check.
Still Have a Question?
Call 404-777-7077 and ask. We answer the phone 24 hours a day.
If it is an active emergency, we will dispatch while we are still on the call. If you are researching, we will give you a straight answer without a sales pitch.
For non-emergency questions, email info@onestop-restoration.com.
24/7 dispatch
Norcross base, on the I-285 corridor.
- 404-777-7077Answered by a live professional, 24 hours a day
- info@onestop-restoration.comFor non-emergency questions
- 6699 Peachtree Industrial BlvdNorcross, GA